Q. Is a cashback of 100% genuine and useful?
A. Yes, on your first purchase with us, which should be between 15,000 Rs to 15,00,000 Rs, you will earn 100% cashback. For the following 60 months, you will get a monthly payback of 1.67% of your invoice amount. To learn more about this offer, click here.
Q. What are Conflict Diamonds and Blood Diamonds, and how can I be certain you're not offering them?
A. Diamonds sold by rebel and terrorist organisations in Central and West African countries are known as conflict diamonds, or blood diamonds. SiriusJewels & Lifestyle Pvt Ltd.'s Diamonds are proud supporters of the Kimberley Process Certification Scheme (KPCS), and the firm guarantees that all diamonds it sells are 100% conflict-free.
Q. Will my diamonds and/or jewellery be accompanied by a certificate?
A. Each one of our certified diamonds and jewellery will arrive in your package with their certifications. The jewellery comes with an IGI or SGL Certificate.
Q. How long does it typically take to receive a personalised jewellery order?
A. After obtaining the Custom Order information, it usually takes 10 to 15 business days to fabricate custom crafted Jewelry, whether it's a ring, bracelet, earrings, pendant, or necklace. Furthermore, depending on your region and the Availability of Service at your Address, shipment might take up to 3 to 5 business days.
Q. Is it possible to see the diamond or jewellery before I buy it?
A. Yes. We will simply send your Jewelry/Diamond to a viewing station near you or to one of our affiliates' locations for viewing. Please inquire as to whether this service is accessible in your region. If not, all SiriusJewels purchases come with a 7-day money-back guarantee. As a result, you may order it and have it delivered to your home or workplace for viewing, and if you are not satisfied, you can return it for a refund. There were no questions!
Q. What exactly is In-House Grading?
A. Diamonds and jewellery that have been evaluated by our in-house graduate gemmologist but are not accompanied by a GIA or IGI certificate are referred to as in-house grading. In general, in-house graded stones are cheaper priced Jewelry in order to maintain the cost of the Jewelry as low as possible for our consumers. For an extra fee, an IGI certificate may be requested for these pieces of jewellery. For further information, please contact us.
Q. What type of certificate is included with your diamonds and jewellery?
A. IGI and SGL certifies the vast majority of our diamonds and jewellery. We also carry select stones that have been graded by GIA, and our in-house Gemmologist.
Q. Are the Diamonds that you sell natural or have they been treated or enhanced?
A. Our diamonds are all 100% NATURAL and have never been altered or enhanced in any manner.
Q. Do you have a Customer Support number? I'd prefer to speak with a live person.
A. Certainly! (+91 89804 99299) - If it's after hours, please post a note or e-mail us at email@example.com, and we'll be delighted to serve.
Q. Can I request a certain delivery date after I make my final payment to guarantee someone is home?
A. You can request the same from our customer support staff depending on where you are.
Q. Do you deliver to all Indian destinations?
A. Yes, we ship across India. Depending on the destination address and service selection, we use FedEx, DHL, UPS, and Bluedart Couriers.
Q. Will I be held responsible for my diamond or jewellery while it is in transit?
A. No. Until you sign for the parcel at the delivery point, SiriusJewels is liable for your purchase.
Q. Is my order subject to tax and/or VAT?
A. Yes, your order may be subject to tax and/or VAT.
Q. How much does shipping cost?
A. SiriusJewels provides free, fully insured delivery across India. Local customs, taxes, and fees may be applicable.
Q. What should I do if my engagement ring does not fit properly when it arrives?
A. We will gladly resize your ring. To organise the resizing, simply contact or email us.
Q. What is your return policy?
A. We have a no-questions-asked 7-day return or exchange policy. A refund will be sent in the same manner that the payment was made, i.e. to the same account or debit/credit card. For further information about the return policy, please click here.
Q. Do you have a retail establishment?
A. SiriusJewels is an online virtual brand that will soon have a real location in the future. The convenience of being able to browse our jewellery from the comfort of your own home or office! If you would like to see a Diamond or Jewelry in person, we would be delighted to welcome you to our retail office.
Q. What are the locations of your offices?
A. The headquarters of SiriusJewels are in Surat, India.
Q. Why should one go with SiriusJewels?
A. Our website has been selling Natural diamond Jewelry online since 2017, after being in the diamond and jewellery segment for over ten years and as pioneers in the online e-commerce business. The finest grade Master workmanship is one of SiriusJewels' most valuable assets. We create, promote, and sell jewellery created from diamonds that have been carefully calibrated for size and colour, ensuring the authenticity of each diamond's natural hue. We listen to our consumers and tailor our gems to their specific requirements. We also provide a service policy to assure 100% client pleasure, regardless of purchase size.